Failed or incomplete payments
If the payment provider does not confirm a successful payment, no valid paid entry should be created and no permanent entry number should be allocated.
Duplicate charges or promoter error
Contact support@prizepull.co.uk with the order reference. Genuine duplicate charges or clear PrizePull processing errors will be investigated and corrected.
Customer cancellation
The final launch policy must reflect the consumer-law position for prize-draw entries. Do not assume a general cooling-off right or no-refund rule until solicitor advice has confirmed the applicable position.
Exceptional promoter cancellation
PrizePull does not intend to cancel a draw because sales were weak. If a draw must lawfully be cancelled because of a genuinely exceptional event, fraud, legal intervention or serious technical failure, the customer remedy will follow the solicitor-approved terms and applicable consumer law.
Chargebacks and reversals
If a payment is later reversed, the associated entries may be invalidated only where lawful, fair and consistent with the published terms. Fraudulent chargeback activity may lead to account restriction and investigation.