Pre-launch legal draft · v1.6Prepared 12 September 2026. Solicitor approval is required before paid entries open.
How to complain
Email support@prizepull.co.uk and include your name, account email, competition title, order/entry reference where relevant, a clear description of the issue and the outcome you are seeking.
What happens next
- PrizePull logs the complaint and preserves the relevant order, payment, entry and draw evidence.
- The issue is categorised and investigated by someone with appropriate access.
- PrizePull may ask for additional information.
- A reasoned response is provided and any correction/refund is made through an auditable process rather than altering historical draw records.
Escalation
Draw-integrity disputes may be escalated to an independent reviewer or dispute-resolution route where appropriate. The final external ADR/escalation wording must be confirmed by counsel before launch.
Privacy complaints
You can also raise data-protection concerns with the Information Commissioner's Office after giving PrizePull an opportunity to resolve the issue.