HELP CENTRE
Questions, answered.
Clear answers to the entry, draw and prize details customers ask about most.
How do I enter a competition?+
Choose a competition, select your number of entries and continue through the entry route shown on the page.
How much is an entry?+
The current PRIZEPULL format uses £4.99 paid entries. The entry price is shown before you select a quantity and again before checkout.
What is the maximum pool?+
The maximum pool is the highest number of valid entries that can be included in that competition. It is the figure used for the full-pool chance shown on the page.
What does full-pool chance mean?+
It shows your chance if every available entry in the advertised maximum pool is claimed. If fewer valid entries exist at draw time, your actual chance can improve.
When do I get my entry numbers?+
Paid entries receive numbers after confirmation. Valid free entries receive numbers after they have been checked under the published free-entry rules.
Can I choose my own entry number?+
No. Entry numbers are allocated automatically so the process stays consistent for every entrant.
What happens if a competition does not fill?+
The advertised prize is still drawn at the published draw time. A lower final entry count does not downgrade the prize.
How does the free-entry route work?+
Each eligible competition includes a no-purchase route. The required method, details and validation rules are published in the competition terms and valid free entries join the same draw.
Are paid and free entries treated differently in the draw?+
No. Once valid, both routes feed the same draw pool and the winning process does not favour either route.
How is the winner selected?+
The draw uses the published draw method and a permanent result record is retained with the winning entry number and draw reference.
When does the draw happen?+
The entry closing time and live draw time are displayed separately on every competition page.
Is prize delivery included?+
Where stated on the competition page, tracked GB delivery is included. The delivery information appears in the Competition Breakdown before you enter.
Who can enter?+
PRIZEPULL is designed for adults aged 18 or over, subject to the eligibility rules published for each competition.
Can I set spending controls?+
Yes. Account controls are designed to include monthly paid-entry limits and pause or suspension options.
I still need help — what should I do?+
Use the Contact page and include the competition or order reference if you have one. That helps support find the right entry quickly.
